The customer settles it themselves
Parsewise is an AI assistant that answers on your company data. The customer gets the answer, checks the order status and completes the action themselves — in one dialogue, while the team handles the hard cases.
of routine tickets the assistant closes itself — no agent, no queue
to the first answer — from documents, statuses and actions
at night, on holidays and at peak hours — the assistant is on the line
SELF-SERVICE
A queue to an agent is not service. The assistant settles the routine question at once: it answers from the documents, checks the status and completes the action — while the team handles the hard cases.
It answers, checks and completes
No scripts and no answer trees. The assistant learns from your knowledge base and settles the routine itself — only the hard cases reach a human.
Answers from the base
It settles routine questions from your documents and FAQ — precisely and without a queue.
It checks statuses
The status of an order or a request — through connectors to your systems, right in the chat.
It completes actions
A return, a booking or a request is completed by the customer without leaving the dialogue.
It calls a human
It hands an agent only what truly needs a human — with the context attached.
Scenarios at work
Live screens, not a description. How customers settle routine questions themselves — a return, a status, a booking — on real dialogues.
A return without an agent
The customer asks how to return an order — the assistant answers by your rules and files the request inside the dialogue.
An order status instantly
An order number into the chat — the current status from your system in reply, with no hold music and no calls.
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A booking in one dialogue
The assistant finds the time and books it: a confirmation for the customer, a finished request for you.
Not only the routine, more scenarios
Self-service is wider than an FAQ. The assistant changes plans and reservations, answers from documents and calls a human at the right moment.
PLAN · CHANGE
Changing a plan or a reservation
The customer changes the plan, the date or the reservation themselves — the assistant walks them through it.
DOCUMENT · ANSWER
Answers from documents
Terms, warranty, delivery — an answer from your knowledge base with a link to the source.
AGENT · HARD CASES
Handover to an agent
A hard case goes to a human with the context already collected — no repeated questions.
What people ask most often.
Routine questions from your documents and FAQ, checking the status of an order or a request, and simple actions — a return, a booking, a request. The customer does all of it themselves, in one dialogue.
Let the customer settle it themselves
Free plan, no card required. Upload the documents and the assistant starts closing routine tickets without an agent.
Sign up
Create an account in a minute — no card, free plan forever.
/02Documents
Upload the FAQ, the instructions and the policies — the knowledge base is ready.
/03Connectors
Connect order statuses and actions — optionally.
/04Launch
The assistant answers and completes — the customer settles the question themselves.
Test it on your own data
Upload your own documents and catalogue — then ask the assistant the questions people ask you. That is the only test that means anything.