Use case · Front office
01

One answering standard
every location answers the same way

02

Entry without an install
the customer opens the chat from a code on the desk

03

Advice without a queue
in the hall, at the desk and from home

An assistant at every desk

03WHAT IT DOES

It helps the customer and the employee

At the desk, in the hall and from a QR code. One assistant answers the customer without a queue and prompts the clerk in the moment.

/01

It advises the customer

Services, tariffs and documents — with no queue to an employee, from your knowledge base.

/02

It prompts the employee

Policies and the exact answer in front of the desk clerk during the conversation.

/03

It works from a QR code

The customer opens the dialogue from a QR code — with no app to install.

/04

It completes the booking

The customer completes the booking or the request themselves, inside the dialogue.

04FLOW · IN NUMBERS

The flow in numbers

How much the assistant takes off. Customer questions by channel at a location — desk, hall, QR and website — and the share self-service closes.

Customer questions · thousands per month · by channel
DeskHallQRWebsiteTotal
FLOW
38k · Tickets a month across the network of locations
ALONE
70% · Closed by the assistant with no employee
QUEUE
−40% · Shorter at the desks
RATING
4.8 · Average score of consultations
QR
×3 · Growth of code entries per quarter
HOURS
24/7 · Consultations outside working hours
GET STARTED

Test it on your own data

Upload your own documents and catalogue — then ask the assistant the questions people ask you. That is the only test that means anything.