AI on the first line
A first line without a queue
The assistant gathers the company’s knowledge into one answer. Products, policies, consultations and customer history — the routine closes at once and the agent receives the context ready.
The line in numbers
Counting the flow and the quality. How tickets grow across channels — and what changes on the line once the assistant closes the routine.
Closed without an agent
routine tickets are settled by the assistant
First answer
the customer never waits on the line
Queue to agents
only the hard cases are left to people
The line never sleeps
at night, on holidays and at peak
Faster answers with fewer people
The queue melts and the agents are relieved. The assistant closes the routine itself and people step in only where a human is needed.
A line for very different businesses
Anywhere there are more tickets than agents. From retail to B2B the scenario is the same: close the routine and pass on the hard.
Retail and e-commerce
Order statuses, returns and delivery — the routine flow closes itself.
Banks and fintech
Plans, cards and applications — product advice with no waiting.
Telecom
Connections, plans and payments — the first line is relieved straight away.
Clinics and services
Booking, rescheduling and preparing for an appointment — inside the dialogue.
Logistics
Where the shipment is and what happened to the request — answered from statuses in your systems.
B2B support
Policies and documentation — partners get answers without a manager.
MANIFESTO
It answers instantly. It does not tire by the end of a shift. It works nights and weekends. It never loses the context. It gives a human only what is worth a human.
Put it on your first line
Free plan, no card required. Upload the knowledge base and set the routing — the assistant takes the flow off your agents.
Test it on your own data
Upload your own documents and catalogue — then ask the assistant the questions people ask you. That is the only test that means anything.